← Back to questions
I have purchased a Jaguar or a Land Rover as a second owner and there is a Ubigi SIM card. Can I use it?

For private purchases:

If you have purchased a JLR vehicle privately (i.e. not via a Jaguar Land Rover retailer), you should find a Ubigi SIM card inserted in the vehicle.

– If not, contact our Customer Service here to request a new SIM card for free

With the SIM card inserted in the vehicle, you will be able to create your own personal account with your own details. If you see that previous owner’s personal account is still active, you have to contact Customer Service here to request this account to be deleted in accordance with local country regulations.

To activate your SIM card and have access to the Ubigi services in your car, please follow instructions on the following section: How do I install the Ubigi SIM card in my Jaguar or Land Rover?

For purchases through a JLR retailer:

If you have purchased the vehicle through a Jaguar Land Rover retailer, the set-up process for the SIM card will be completed by the retailer before the handover. You can find them also on the following section: How do I install the Ubigi SIM card in my Jaguar or Land Rover?

Was this article helpful?
YesNo

Looking for something specific?

Other frequently asked questions:

How do I create my Ubigi account in my Jaguar or Land Rover?

How do I check my remaining data allowance?

How to reset the password of my Ubigi account from my iPhone/iPad connected in my Jaguar or Land Rover?

How do I install the Ubigi SIM card in my Jaguar or Land Rover?

How to connect to the Wi-Fi signal of my Jaguar or Land Rover with an iPhone/iPad?

How to reset the password of my Ubigi account from an Android device in my Jaguar or Land Rover?

How to connect to the Wi-Fi signal of my Jaguar or Land Rover with an Android device?

How do I set the connectivity in my Jaguar or Land Rover?

How can I check if my Jaguar or Land Rover is eligible to Ubigi services?

How to top-up a Ubigi account?

What are the prices of the Ubigi top-ups for my Jaguar or Land Rover?

My data plan has been used quickly, what could be the reasons why?

The data usage shown on my infotainment system vs. my Ubigi account is different. Which is correct?

I do not get a network on the infotainment screen, what should I do?

My internet connection works, but the speed is very slow. What can I do?

I get an error message during my Ubigi connectivity activation, what should I do?

How can I disable connectivity services in my Jaguar or Land Rover?

How to turn off the Wi-Fi hotspot in my Jaguar or Land Rover?

A message on my infotainment screen is showing a software update that has to be done. If I run this update, will the data usage be deducted from my Ubigi data plan?

What happens after I buy a new data plan?

What are the Ubigi data plans available for my Jaguar or Land Rover?

What happens when my data plan expires? Can I continue to use my Ubigi SIM card?

I lost my Ubigi SIM card. How can I request a new one?

How to delete my Ubigi account ?

I purchased a top-up, the payment has been confirmed but I do not see the top-up added in my account, what should I do?

I am selling my Jaguar or Land Rover, what should I do with the Ubigi SIM card?

How can I control my smartphone/tablet updates from automatically consuming my Ubigi data plan?