FAQ

FAQ

DATA PLAN

The initial data plan you will have access to depends on your vehicle. Please contact your retailer to get more details about the service.

All Ubigi data plans are valid in 35 countries in Europe: Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom.

Log in to the Ubigi application or visit ubigi.me, and then purchase the data plan of your choice in the Top up menu.

You can conveniently top up a data plan from your Ubigi personal account as soon as the current data plan is fully consumed or has expired.

To check your remaining data allowance, go to the “My Account” tab on your personal account on the Ubigi app or ubigi.me.

Unused data is neither refundable nor transferable. Once the expiration date has passed, the data plan is automatically deleted from your account.

MY UBIGI APPLICATION

The Ubigi application allows you to manage your Ubigi connectivity services. You can download it on your phone or tablet from the PlayStore or AppStore.

Once installed on your device, you can easily create your personal account, then have access to your Ubigi services such as checking the remaining credit or purchasing a data plan.

You need to create your personal Ubigi account before you can use the service. You can either create your account by visiting ubigi.me or by downloading the Ubigi application . You must complete this step using your Ubigi’s data connectivity.

Once your Ubigi account is created, you can access your account directly by using your Ubigi’s connectivity. Your login and password will be required if you try to connect using another connectivity method.

To reset your password, please follow the following instructions:

– Ensure your mobile device is connected to the vehicle’s Wi-Fi hotspot.
(You can find the vehicle hotspot name and password on the touchscreen’s Wi-Fi or Hotspot settings. Refer to your vehicle handbook if needed.)

– Open the Ubigi app or visit ubigi.me
You will be logged in to your account because your SIM card will be recognized by the system automatically.

– Access the settings to change your password

MY UBIGI SIM CARD

Your Ubigi SIM card can only be used in Jaguar Land Rover vehicles eligible for this service. The SIM card is not compatible with devices such as phones/tablets/laptops.

Please ask you retailer if your vehicle is eligible to the service. If so, they will be able to provide you with a Ubigi SIM card.

Your SIM card serial number is to be found on the reverse side of your SIM card, and it is also shown in the personal account section of the Ubigi application.

We advise you to avoid removing your SIM card from your vehicle to prevent damages or loss. If you have lost your SIM card, you will need to contact our customer service in the Assistance menu.

WI-FI AND INTERNET CONNECTION

Thanks to the external antenna mounted on your vehicle’s roof, Ubigi connects to a local mobile network provider to give you access to a reliable data connection while on the move. This, in turn, equips your vehicle with Wi-Fi, allowing you to share your connectivity with up to eight devices, within a range of 15 meters.

You can find your IMEI number by consulting your Infotaiment System. To do this, enter Settings, then enter Connectivity, and finally enter About. Your IMEI number should be displayed.

If you cannot connect to the Internet, you need to perform the following checks:

1 / You must be in the European Union* to benefit from your Ubigi Internet connection. If you are in another country outside of the following areas, the service won’t work:
*Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom.

2 / If your connection had previously been working in the area you are currently in, please follow the following instructions to resolve the situation:
– On the on-board display of your vehicle, touch the Settings icon  , then All Settings/Connectivity (this is under features in some models) and disable “Mobile data”, “Hotspot” and “Wi-Fi”(if it is ON). After 10 seconds, only turn “Mobile data” (accept the T&C’s pop-up) and “Hotspot” back on.
– Under Connectivity, check that the APN field contains the word mobiledata
If it does not contain this word, please enter it.
– Then click Mobile settings (or Mobile data) and set data roaming ON (If a pop-up appears asking to disable roaming, select NO)
– Leave the settings and test your Internet connection on your device by selecting the Wi-Fi signal of your vehicle.

3 / Your location may not be covered by our telecom partner in this country. In this case we advise you to move to a new location to try to find an area with better coverage.

Network coverage may be poor at your location, and this may be the main reason why the Internet connection speed is slow. In this case we advise you to move within the area to try to find an area with better coverage.

The GPS system on your vehicle is independent from the connection provided by your Ubigi SIM card. We invite you to contact the nearest retailer/car dealer so that they can help fix this issue.

In this case, it is possible that the Ubigi Internet connection settings have been deleted. To set them up again, please follow the instructions below:

– On the on-board display of your vehicle, touch the Settings icon  , then All Settings / Connectivity (this is under features in some models) and make sure “Mobile data” and “Hotspot” are ON (“Wi-Fi” should be OFF)

– Under Connectivity, check that the APN field contains the word: mobiledata
If it does not contain this word, please enter it.

– Then click Mobile settings (or Mobile data) and set data roaming ON (If a pop-up appears asking to disable roaming, select NO)

– Leave the settings and test your Internet connection on your device by selecting the Wi-Fi signal of your vehicle

You are now connected to the Internet!

If the problem is not resolved by following these steps, please contact the Ubigi customer service for more help using the Assistance menu.

INVOICE

After purchasing a data plan from your Ubigi personal account, you will receive a payment confirmation by email.

If you need an invoice, please send your request by email to customer service enclosing the payment confirmation reference you have received, as well as your billing address.

You can contact your Ubigi customer service using the Assistance form.

MORE HELP

You can call or write to your Ubigi customer service using the Assistance menu.